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After about a total of 6 hours, the problem hasn't been solved. I explained that it would not be possible to create a new account since we already have an account with our company name not to mention that we would also have to change our QB online payroll, as well. The would involve using a new email and username.
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After speaking to five different support personnel, I was told to create a new account. The specialist said for some reason there were transactions in the online account. The specialist suggested that we just cancel our online account and create another one. The specialist noticed there were a few transaction already on the online account (I have no idea how the transferred since the transfer never completed from the desktop). Two days later I received a call from the specialist who was having trouble transferring the company file to the online program. The specialist assured us that the tech support would be able to export the company file to the QB online account. A specialist suggested that I upload our QB desktop company file to their server. When exporting the QB desktop company file to QB online, I kept on getting an error message to contact support. Now it was time to transfer our company file from the desktop to the online program. I contact the product specialist who walked us through the QB online activation.
#WORKAROUND FOR EXPORT QB ONLINE TO QB FOR MAC MAC#
We've had QB desktop Mac for several years and decided to switch to the online version.